Gambling at SpinBet is meant to be an enjoyable form of entertainment — not a way to make money, and never something that should harm your finances, relationships, or mental wellbeing. This page outlines everything SpinBet does to support safe play, and what you can do if you need help.
At SpinBet, responsible gambling means providing every player with the knowledge, tools, and support to make informed decisions about how they gamble. We do not encourage players to gamble beyond their means, and we actively build features into our platform to help players stay in control.
The reality is that gambling involves risk. Every bet on Liga Super Malaysia, every spin of a slot, and every hand of live baccarat carries the possibility of financial loss. The entertainment value of gambling is real — but it should never come at the cost of money you cannot afford to lose, time that belongs to family or work, or your mental health.
SpinBet serves players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and beyond. We recognise that problem gambling can affect anyone, regardless of income, background, or experience. That is why our responsible gambling tools are available to every single registered player, free of charge, and accessible at any time through account settings without needing to contact support first.
Every tool listed below is built into your SpinBet account and accessible at any time through your account settings — no approval required, no waiting period for reductions, and completely free of charge.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Limit reductions take effect immediately upon saving. Limit increases are subject to a mandatory 7-day cooling-off period to prevent impulsive changes during a losing streak or emotional state.
Define the maximum amount you are willing to lose within a set period (daily, weekly, or monthly). Once your loss limit is reached, betting is automatically suspended for the remainder of the period — protecting you from exceeding your own defined threshold regardless of session state.
Set a maximum session duration. When your session approaches the limit, SpinBet displays a visible on-screen reminder. When the limit is reached, your session is ended automatically. You can also activate reality-check prompts at set intervals (e.g., every 30 minutes) to remind you how long you have been playing.
Take a structured break from gambling without permanently closing your account. Cooling-off periods range from 24 hours up to 6 weeks. During this period, your account is inaccessible for betting purposes, and all marketing communications from SpinBet are suspended. The period cannot be shortened once activated.
Request a longer-term or permanent exclusion from the SpinBet platform. Minimum self-exclusion periods start at 6 months and can be set for 1 year, 3 years, or permanently. Self-exclusion is irrevocable during the chosen period. All marketing is halted, and re-registration attempts are blocked. Contact support to activate.
Enable periodic in-session notifications that display how long you have been playing, how much you have deposited, and your net result for the current session. Set these at 15-minute, 30-minute, or 60-minute intervals. These prompts are designed to keep you aware of time and money spent in real time.
The following questions are adapted from widely recognised problem gambling screening tools. They are not a clinical diagnostic — but honest answers can help you understand whether your gambling has moved from entertainment into a pattern that may be causing harm.
If you answer "Yes" to three or more of these questions, we strongly encourage you to use SpinBet's self-exclusion or cooling-off tools, or to reach out to one of the support organisations listed further down this page.
Problem gambling does not always involve large sums of money or obvious financial ruin. Sometimes the signs are subtle. Knowing what to look for — in yourself or someone you care about — is the first step toward getting help.
Recognising that gambling has become a problem is the hardest and most important step. You are not alone — problem gambling affects people across Malaysia and around the world, at all income levels.
Contact our live chat support team and request immediate self-exclusion. This takes effect the same day. During the exclusion period, your account will be inaccessible and all marketing will stop.
Contact a professional gambling support service (see the section below). Many offer free, confidential counselling — by phone, online chat, or in person across Malaysia.
Confiding in a family member, partner, or close friend about your situation can significantly reduce the isolation and shame that often accompany problem gambling. Support from people who care about you matters.
If gambling has caused significant financial difficulty, speaking with a financial counsellor or debt advisory service can help you develop a plan to manage your situation and reduce stress.
If you or someone you know needs support with gambling-related issues, these organisations offer free, confidential assistance. All details below are for information only — contact details are plain text and not clickable links.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Provides 24-hour counselling and referral services covering a wide range of personal and social issues, including problem gambling. Available in Bahasa Melayu and English. Calls are confidential and free.
Befrienders KL provides emotional support to people who are in distress, lonely, or in despair — including those experiencing crisis related to gambling losses or financial stress. The service is free, confidential, and non-judgmental. Available 7 days a week including public holidays.
GamCare is one of the world's leading providers of free information, support, and counselling for anyone affected by gambling-related harm. Their online resources include self-help tools, live chat support, and guided programmes for people who want to change their relationship with gambling. Resources are available in multiple languages including English.
Gamblers Anonymous is a peer-support fellowship for individuals with a gambling problem. The programme is based on shared experience, mutual support, and a structured recovery pathway. Chapters and online meetings are available internationally, including in Southeast Asia. Attendance is free and fully confidential.
The Mental Illness Awareness and Support Association (MIASA) operates a helpline providing support, information, and referrals for Malaysians experiencing mental health difficulties — including anxiety and depression associated with financial stress and problem gambling. Calls are handled confidentially.
SpinBet's own support team can assist with immediate account restrictions, self-exclusion requests, deposit limit setup, and cooling-off period activation — any time of day or night, in Bahasa Melayu, Mandarin Chinese, and English. Contact us via the live chat function in your account. Email: [email protected] (plain text — not a clickable link).
SpinBet enforces a strict 21+ minimum age requirement. We take underage gambling prevention seriously and implement multiple layers of control to ensure our platform is never accessible to minors.
No exceptions. Verified by government-issued ID before first withdrawal. Random KYC checks apply across all accounts at any time.
Daily, weekly, and monthly limits available. Reductions take effect immediately. Increases subject to a 7-day waiting period.
Cooling-off periods: 24 hours to 6 weeks. Self-exclusion: minimum 6 months, up to permanent. Both are irrevocable during the chosen period.
Using responsible gambling tools will never affect your account standing, existing bonuses, or future eligibility. We encourage their use proactively.
Responsible gambling support in Bahasa Melayu, Mandarin Chinese, and English. Available every day of the year including public holidays.
SpinBet's responsible gambling support is available 24/7 in Bahasa Melayu, Mandarin, and English. If you need to set limits, take a break, or talk to someone, do not hesitate to reach out — no question is too small, and no request will be judged. For players aged 21 and above only.